Become our Facebook fan (Already a fan?  Forward this to your friends)!  Why?  Joe Mechlinski and I are in a heated battle…he thinks that we CAN’T get 500 fans by the end of September and I believe that we absolutely CAN!

For every fan that we are short of 500, I have to pay him $1.  For every fan over 500, he owes me $2.  If me making money isn’t enough motivation for you to admit that you are a fan, then maybe the following 10 reasons will be!

1). entreQuest shares GREAT information about how to increase sales and build stronger businesses.  This helps you become more educated which will make you sound smarter when talking with your friends.

2). Because we’re the source for sales growth, you’ll sell more (or encourage your employees/colleagues to do so) which will MAKE YOU MORE MONEY which means that you can buy bigger houses, faster cars or just save money for the next recession.

3). You can network with our community….which is a tight knit one that will most likely welcome you with open arms.

4). We don’t mind if you directly solicit our contacts for meetings or invites to your Facebook fan pages as long as you keep it G-rated and not annoying.

5). We give away our training materials from time-to-time for FREE…yes, free…nothing in this world is EVER free so you should jump on it.

6). Our recruiting division has basically blown up and we now have opportunities ALL OVER the United States.  This is a perfect opportunity for you to pull out the cool card by getting your friends great jobs.

7). eQ is involved in the community and from time to time does fun things like raising money by bowling for kids, serving food to Baltimore City shelters and sponsoring events, which will open your eyes to the endless opportunities out there to make our world a better place. (We are the world….we are the children…we are the ones who make a brighter place…so let’s start liv’n – RIP MJ)

8).  eQ does free public webinars that teach salespeople how to sell better using social media.  Again…free….no need to discuss further.

9). We’re having a 10^th year anniversary thank you party…and if there’s any shot that you will get an invite, you better be a fan of our page.

10). It takes 1 click on the word ‘like’ (look up and to your right) to become a fan which is the same amount of energy you use to blink your eyes once.

So we are smart enough to talk less and listen more (yeah right!)?

So let’s assume we are listening…

How can you drive a REMARKABLE CLIENT EXPERIENCE?

Try these questions out… and more importantly… add to!

1. What is your ultimate direction for the business?
2. What are your most important objectives and priorities with this direction?
3. Where are the successes in business you are most proud of?
4. What are the 2-3 key elements in your business which have led to its successes?
5. What are the biggest opportunities to take advantage of?
6. Where do you need the most help?
7. Who is guiding and owning this initiative?
8. What are the resources you can commit to supporting your most important outcomes?
9. What are the other competing priorities?
10. Why is this a MUST do/have/be for the business?
11. When do you have to have this by?
12. Is there anything I am missing?

And seriously… what else are WE missing?  We would love to hear!

Joe

JOE SOAPBOX TIME:

Today Google announces that the Wave is no more.  Why is this brilliant?  B/c it celebrates this mistake in a timely and candid way.  Check out the story on www.techcrunch.com.

Own it – this is all we want.

In business – we are all put to the test.  Do I take the high-road, spin the truth, take the road less traveled, and/or make this a win-win?

Whether you are Tiger, Toyota, BP Oil, Enron, Tylenol (back in the 80′s) or anyone of the other examples of what not to do… the lesson is always the same – do the right thing immediately w/o hesitation… even when its hard and no one is looking.

Whether the golden rule or some other famous line, we all need a reminder in a time where the examples above grab the headline vs the real every day hero’s (past great parents, school teachers, the military and such).

I am not a full out Budhist, but do believe that likes attract likes.  If you are a great person or company, you will tend to find others like you.

If you are a snake or a “spinner of the truth”, then have fun reaping what you sow.

Cheers Google,

Joe

It’s sometimes NOT about the data!

So I was talking with a client the other day whose $40 million dollar company has more data/servers/ERP systems/ etc then pretty much anything this side of Amazon or Zappos (funny that they’re the same thing now) and we got into a solid discussion of how we can cut our data up in so many different ways to help our sales team be more effective, efficient and drive more revenue.

After hours of slicing and dicing the data we had some interesting results that we planned to dig into BUT that’s when the real conversation began. And it started with,”Sometimes it’s NOT about the data!”
• Ford
• Proctor and Gamble
• Goldman Sachs
• Even IBM
All started without one thing in common, computers! So how did they grow and become the leaders in their sectors? Simple, by getting out and talking to their clients.   (This may seem like a common theme to our Client Experience topic… and it is!)

I know it seems easier for a lot of us to sit back and look at our CRM systems and our weekly /monthly sales reports (you do have reports don’t you) but when was the last time you spent time with your biggest client? Your newest client? Your oldest Client?

The real question then becomes, what did you do with what your clients said? That’s the data you need to worry about and trust me no computer solution will deliver that to you.

Be Your Best,

Jeremy